Carpeting Warranties
Understand Warranties
with Shaw's Star Selling System
Shaw's Star Selling System makes our
warranties easy to understand and,
even more importantly, easy to
compare. Shaw's Star Selling System
is a labeling approach that assigns
specific criteria for each of three
carpet categories: 3-Star, 4-Star,
and 5-Star. The system works across
all of Shaw's residential carpet
brands. Although there are a few
exceptions within categories, the
packages of features and benefits
for each of the star ratings are
outlined below:
3-Star
Residential products in this carpet
category may carry one or more of
the following warranties:
-
Shaw Limited
5-Year Quality Assurance
Warranty (warranty against
manufacturing defects).
-
Limited
5-year generic stain warranty
(Stain Safety or other).
-
Limited
5-Year TEXTUREGARD texture
retention warranty, if the
product meets stringent
performance requirements and
rating guidelines.
4-Star
Residential carpet products in this
category may carry one or more of
the following warranties:
-
Shaw Limited
7-Year Quality Assurance
Warranty.
-
Limited
7-year stain and soil warranty
(either Shaw's R2X Stain and
Soil Repellent, Stainmaster, or
other Shaw stain resistance
warranty).
-
Limited
7-year texture retention
warranty, if the product meets
stringent performance
requirements and rating
guidelines.
5-Star
Residential carpet products in this
category may carry one or more of
the following warranties:
-
Shaw Limited
10-Year Quality Assurance
Warranty.
-
Limited
10-year stain and soil warranty
(either Shaw's R2X Stain and
Soil Repellent, Stainmaster, or
other Shaw stain resistance
warranty).
-
Limited
10-year texture retention
warranty, if the carpet product
meets stringent performance
requirements and rating
guidelines.
-
30-Day
Customer Satisfaction Guarantee
-
5-Star
products are also backed with
SoftBacPlatinum which carries a
ten-year no-wrinkle/no
re-stretch guarantee.
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